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TableCornerPebble

Data Privacy Policy

We value your privacy at TableCornerPebble

Effective Date: March 1, 2024 | Last Updated: March 1, 2024

Information We Collect

Personal Information You Provide

When you reach out for corporate flower arrangements or gift services, we collect information you voluntarily share. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.

For our corporate clients, we may gather additional business details such as company registration information, preferred delivery schedules, and budget requirements. This helps us deliver a service tailored to your business needs.

Information Collected Automatically

Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients discover our services.

Important: We never collect more personal information than necessary to provide our flower arrangement and delivery services. Your privacy is fundamental to how we operate our business.

How We Use Your Information

We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.

We also use information to enhance our services and the website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better support the business community in United Kingdom.

Order Processing: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

TableCornerPebble respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards to guard it. This encompasses safe data storage, protected communications, and restricted access to personal information within our organization.

Secure Storage

Personal data is kept in secure systems with access controls and ongoing security monitoring.

Encryption

Confidential data transmissions are encrypted to safeguard information during exchanges between your browser and our platforms.

Limited Access

Only authorized staff who require information to deliver services have access to customer data.

Although we employ robust security measures, no method of sending data over the internet is completely secure. We continually update our security practices to defend against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Depending on applicable laws, you may be entitled to access, rectify, delete, or limit how your personal information is used.

Access: Request a copy of the personal information we hold about you
Correction: Update or rectify inaccurate personal information
Deletion: Request removal of personal information (subject to legal retention requirements)
Restriction: Limit how we process your personal information in certain situations
Portability: Request transfer of your data in a structured, commonly used format

To exercise these rights, please reach out to us using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal information only for as long as needed to provide our services and meet legal obligations. Retention durations vary by the type of data and the purpose for which it was collected.

Typical Retention Periods:

  • Customer contact and order details: 3 years after last service interaction
  • Payment transaction records: 7 years for tax and accounting purposes
  • Website analytics data: 26 months for service improvement analysis
  • Marketing communication preferences: Until you unsubscribe or 2 years of inactivity

Cookies and Website Tracking

We employ cookies and similar technologies to enhance your browsing experience and to gain insights into how visitors interact with our site. Cookies help us remember your preferences and evaluate site performance.

You can adjust cookie settings through your browser preferences. However, turning off certain cookies may affect how the site functions. For detailed information about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only TableCornerPebble and this website. We are not responsible for the privacy practices of external sites.

We encourage you to review the privacy policies of any third-party sites you visit through links on our site.

Policy Updates

We may revise this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When we make major changes, we will update the "Last Updated" date at the top of this policy.

Please take a moment to review this policy now and then to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.

Contact Us About Privacy

TableCornerPebble Privacy Team
121 Floral Street, Covent Garden
Covent Garden, United Kingdom WC2E 9RB

Email: [email protected]
Phone: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within 5 business days.